FAQs
Choose the product you’d like to buy, select your size and Add to Bag. When your ready to complete your purchase,
- click on the shopping bag icon
- proceed to checkout
- preferred shipping option
Simply follow the steps when securely checking out to select your payment method. LC accepts the following payment methods: Visa, Mastercard, and interest-free installment payments via Postpay, as well as Card Machine and Cash on Delivery( local currency only).
If you need to cancel your order, please contact us on +971 4 320 3222 or email us on hello@lcouture.com
Once an order is marked ‘out for delivery’ (you’ll be notified by receiving an email shipping notification), unfortunately it cannot be canceled as it has left our warehouse, you can always return your item(s), within 30 days from the delivery date, by initiating a return request.
Click Forgot Password on the sign-in screen and a password reset notification will be sent to your registered email. You can contact our customer service team via email on hello@lcouture.com.
Sorry, we can’t ship to international PO boxes yet. If you entered an international PO box as your delivery address, we will reach out to get an alternative address which may delay your delivery.
Once your order has been fulfilled and shipped out you will receive a shipping notification with a tracking number. You can use the links below to track your shipment your order:
International: Track en Trace My shipment
Yes, orders in the GCC region fall under international orders
Sorry, we can’t ship to international PO boxes yet. If you entered an international PO box as your delivery address, we will reach out to get an alternative address which may delay your delivery.
Yes, visit one of our stores with your items and our sales team will happily assist you. Please note final sale not accepted.
Yes, we offer free exchanges within the UAE.
You can exchange your purchase within 30 days by simply placing a request on our returns portal
All products must be returned ,unworn, unused and unaltered in sellable condition with the original tag intact. All items will be reviewed individually upon return and are subject to approval. If the return item(s) have been worn…. they will not be accepted and will be shipped back to you
Alternatively visit one of our stores with your items and our sales team will happily assist you
To create an exchange request follow the steps below
- Click on our RETURNS & EXCHANGES page and input your email and order number (starts with a # )
- Mark the item you would like to return and select the item you would like in exchange,
- Choose a new size or color and click Next Step,
- Confirm your return and click Process Exchange
- We will phone you to schedule the collection and have the courier pick-up the items from the delivery address.
For our Dubai based Community, please allow 2-3 days for your new item to be shipped out, we’ll stay in touch with all your tracking information.
For all other Emirates, please allow 3-5 days for your new item to be shipped out, we’ll stay in touch with all your tracking information.
To return items from outside the UAE follow these steps:
- Visit our Returns & Exchanges page
- Select the items you want to return.
- We will send you a DHL return label
- Print and attach the return label on the mailer/shipping bag.
- We will schedule a pick-up with DHL from the delivery address.
We're sorry but we are unable to offer a free returns service. Returns must be made at your own cost.
To return an order from outside the UAE follow these steps:
- Visit our Returns & Exchanges page.
- Select the items you want to return.
- We will send you a DHL return label
- Print and attach the return label on the mailer/shipping bag.
- We will schedule a pick-up with DHL from the delivery address.
We're sorry but we are unable to offer a free returns service. Returns must be made at your own cost
You will receive a shipping notification on email with your tracking number and estimate delivery date
Once your order is fulfilled and has shipped. You will receive a shipping notification on email with your tracking number and estimate delivery date
Our prices do not include taxes and duties. VAT and other applicable taxes based on the country you are shopping from/shipping to are calculated once you enter your address at checkout
Sorry, we can’t ship to international PO boxes yet. If you entered an international PO box as your delivery address, we will reach out to get an alternative address which may delay your delivery.
Unfortunately we do not offer exchanges for International orders. Once you receive your refund you can place a new order with the new size you would like to receive.
Refunds on International orders will exclude all applicable shipping charges and any customs, duties, taxes, or additional fees that may have applied to your order.
Yes you can return your unwanted items within 30 days by simply placing a request on our returns portal RETURNS & EXCHANGES
Alternatively visit one of our stores with your items and our sales team will happily assist you.
On each of our product pages there is a size guide pop up located above the sizes available, please select this to see sizing for this product category
Visit our size guide page here https://lcofficial.com/pages/size-guide
Let us know which product you need assistance with by emailing hello@lcouture.com, our customer service team will coordinate with our design team to get your all measurements needed.
Alternatively, scroll to the bottom of the product page and there is a section to write a question, our team will then get back to you.
Yes we offer a gift wrapping service within the UAE only. Click here to view our gift box available - This gift box is also available in our UAE stores.
No pricing will be on our product tags or packing slips
Yes, we have multiple value options for e-gift cards, these can be found here.
Yes, simply present the e-gift card at the checkout to our team
Yes, we offer a welcome discount for new users. Sign up for our newsletter to access this exclusive offer and receive updates regarding new arrivals,community activities, and much more!
Please note this offer is only valid for new customers on their first order from lcofficial.com and cannot be applied to past orders.
Within our menu, ‘Last Chance’ select this and all our sale products will be displayed. Please note all products on sale are final sale and can not be exchanged or returned
We are always happy to help with any queries you may have. You can reach Customer support by dropping us an email on hello@lcouture.com.
In the UAE you reach us on 04 320 3222
You can find our store locations here
You can reach customer service on
United Arab Emirates: 04 320 3222 from 9am - 5pm.
You can find store timings on our Store locator page here
We wanted to give you a little bit of info on our Elevate Ambassador Program. We noticed that you continue to support those around you and we’re all about that life.
That’s why we wanted to create a platform where women feel empowered to speak up, inspire and support each other.
The program is open all-year round and those who joined will receive many benefits, find out more here
We are currently hosting weekly yoga events every Saturday morning at our store at The Beach, JBR. We post the schedule on our social channels & send to our newsletter database so sign up to make sure you don’t miss out!
Please send an email to info@lcouture.com and our team will let you know if we have any upcoming events and share the details with you
